# SVIP SALES CONNECT TERMS & CONDITIONS **Last Updated: August 20, 2026** These SVIP Sales Connect Terms & Conditions (“Terms”) govern participation in and use of the SVIP Sales Connect service (“Sales Connect”) provided by SecurityVIP Enterprises (“SVIP”). These Terms are incorporated by reference into any Sales Connect order form, proposal, statement of work, invoice, or other written agreement (each, an “Order Form”) entered into between SVIP and the purchasing company (“Client”). By signing an Order Form, purchasing Sales Connect services, or otherwise participating in Sales Connect, Client agrees to these Terms. --- ## 1. SALES CONNECT SERVICE SVIP Sales Connect is a business introduction and sales-access service designed to facilitate direct meetings between Client and vetted executive end users. For each Executive Connection purchased, SVIP will facilitate one direct sales meeting between Client and an executive end user who: 1. Reasonably matches the Ideal Customer Profile (“ICP”) mutually agreed upon by Client and SVIP; and 2. Has voluntarily opted in and agreed to participate in a meeting with Client and hear Client's presentation or sales pitch. The applicable Order Form will establish the number of Executive Connections purchased, term, pricing, billing arrangement, ICP, and any other Client-specific commercial terms. --- ## 2. DEFINITION OF AN EXECUTIVE CONNECTION An “Executive Connection” means a direct meeting facilitated by SVIP between Client and a vetted executive end user who reasonably matches the agreed-upon ICP and has agreed to participate in the meeting. SVIP's obligation for an individual Executive Connection is fulfilled once the scheduled meeting between Client and the executive end user takes place. Unless expressly stated otherwise in an Order Form, an Executive Connection does not require the executive or their organization to have: * An active project; * An approved or allocated budget; * An open request for proposal (“RFP”); * An immediate purchasing requirement; * A specific purchasing timeline; * An existing need for Client's products or services; or * An intention to enter into a commercial relationship with Client. --- ## 3. SVIP GUARANTEES THE CONNECTION — NOT THE OUTCOME **SVIP guarantees the connection. SVIP does not guarantee the commercial outcome.** Client acknowledges and agrees that it is purchasing access to and facilitation of a qualified executive connection—not a guaranteed sales opportunity, transaction, or revenue outcome. SVIP makes no representation, warranty, or guarantee that an Executive Connection will result in: * A follow-up meeting; * A qualified sales opportunity; * Pipeline; * An RFP, RFQ, or bid invitation; * A product evaluation or pilot; * A proposal request; * A purchase order; * A contract; * Revenue; * A specific return on investment; or * Any other commercial result. The executive end user and their organization retain complete discretion regarding whether to continue discussions or pursue any business relationship with Client. Client is solely responsible for its presentation, sales process, products, services, pricing, demonstrations, proposals, follow-up efforts, negotiations, and any resulting commercial relationship. --- ## 4. IDEAL CUSTOMER PROFILE Client and SVIP will establish an agreed-upon ICP for the applicable Executive Connections. The ICP may include criteria such as: * Industry or vertical; * Organization type; * Organization size; * Executive title, function, or level of responsibility; * Geographic market; and * Other mutually agreed-upon criteria. SVIP will use commercially reasonable efforts to identify executives who reasonably satisfy the agreed-upon ICP. An ICP is intended to establish reasonable matching criteria and does not guarantee that every executive or organization will satisfy every preference Client may have unless a particular requirement is expressly included in the applicable Order Form. Unless expressly agreed to in writing, Client may not require SVIP to secure a meeting with a particular individual or organization. --- ## 5. EXECUTIVE MATCHING AND CLIENT APPROVAL SVIP may provide Client with reasonable information regarding a proposed executive match before confirming or scheduling an Executive Connection. Client is responsible for promptly reviewing proposed matches and communicating any legitimate concerns regarding whether a proposed executive reasonably satisfies the agreed-upon ICP. Once Client approves a proposed executive match, Client may not subsequently reject the Executive Connection or request a replacement solely because: * The executive does not have an immediate project; * The executive does not have an approved budget; * The executive's purchasing timeline differs from Client's expectations; * The executive declines to schedule a follow-up meeting; * The executive does not request a proposal; * The executive does not purchase Client's products or services; or * The meeting otherwise fails to generate the commercial outcome desired by Client. --- ## 6. MULTIPLE AND RECURRING CONNECTIONS Clients may purchase individual Executive Connections, multiple Executive Connections, recurring monthly Executive Connections, or Executive Connections pursuant to a fixed-term agreement, including a twelve-month commitment. The applicable Order Form will determine the number of Executive Connections, contract term, pricing, billing schedule, and other applicable commercial terms. Unless otherwise provided in the Order Form, each Executive Connection is independently subject to these Terms. --- ## 7. MONTHLY CONNECTION ALLOCATIONS For Clients purchasing a recurring number of Executive Connections per month, SVIP will use commercially reasonable efforts to facilitate the applicable number of connections during each monthly service period. Client acknowledges that executive schedules and availability may require a meeting to occur outside the originally anticipated month. A scheduling delay caused by executive availability will not constitute a breach by SVIP, provided SVIP continues to use commercially reasonable efforts to fulfill the applicable Executive Connection. If SVIP is unable to fulfill a purchased Executive Connection during the applicable month for reasons not caused by Client, the unfulfilled connection will remain available and may be fulfilled during a subsequent month. --- ## 8. FIXED-TERM AND 12-MONTH AGREEMENTS If Client enters into a fixed-term Sales Connect agreement, including a twelve-month commitment, Client is committing to the full term and financial commitment identified in the applicable Order Form. Unless otherwise expressly stated in the Order Form, a fixed-term agreement may not be cancelled by Client for convenience before expiration of the agreed term. Client's payment obligations are not contingent upon the commercial success of any Executive Connection. Failure to generate opportunities, pipeline, contracts, purchase orders, or revenue does not relieve Client of its payment obligations under an applicable Order Form. --- ## 9. EXECUTIVE CANCELLATIONS AND NO-SHOWS SVIP recognizes that executive schedules may change. If an executive end user: * Cancels a confirmed meeting; * Fails to attend a confirmed meeting; or * Becomes unavailable before the meeting; through no fault of Client, the applicable Executive Connection will not be considered fulfilled. SVIP will use commercially reasonable efforts to either: 1. Reschedule the meeting with the same executive; or 2. Provide a replacement executive who reasonably matches the agreed-upon ICP. SVIP's obligation in such circumstances is limited to rescheduling or replacing the Executive Connection. --- ## 10. CLIENT CANCELLATIONS, DELAYS, AND NO-SHOWS Client is responsible for making appropriate representatives available for confirmed Executive Connections. If Client fails to attend a confirmed meeting, cancels without reasonable notice, repeatedly delays scheduling, or otherwise prevents an approved Executive Connection from occurring, SVIP may consider the applicable Executive Connection fulfilled. SVIP may elect, in its sole discretion, to assist Client with rescheduling but is not obligated to provide a replacement Executive Connection without an additional fee. Client-caused delays do not relieve Client of its payment obligations. --- ## 11. PAYMENT Client agrees to pay all fees specified in the applicable Order Form according to the payment schedule stated therein. Unless otherwise stated in an Order Form, amounts paid or payable for Executive Connections are not contingent upon Client achieving any particular sales or commercial outcome. Client may not withhold payment because an Executive Connection fails to result in additional meetings, an opportunity, proposal, contract, revenue, or other desired outcome. --- ## 12. REFUNDS AND CREDITS Because SVIP commits resources to sourcing, vetting, matching, coordinating, and securing executive participation, Sales Connect fees are generally non-refundable once SVIP has begun performing the applicable services. If SVIP is unable to provide an Executive Connection that reasonably satisfies the agreed-upon ICP, SVIP may: 1. Continue working to secure an appropriate replacement connection; or 2. Apply the unfulfilled Executive Connection as a credit toward a future qualifying connection. Any monetary refund must be expressly authorized by SVIP in writing. Nothing in this Section limits any rights or remedies that cannot legally be waived under applicable law. --- ## 13. EXECUTIVE INDEPENDENCE Executive end users participating in Sales Connect remain independent participants. Unless expressly disclosed otherwise, participating executives are not employees, agents, representatives, partners, or endorsers of SVIP. Participation by an executive does not constitute an endorsement by that executive or their employer of Client, Client's products or services, or SVIP. SVIP does not control the statements, opinions, purchasing decisions, business decisions, or actions of participating executives or their organizations. --- ## 14. CLIENT CONDUCT Client agrees to conduct all Sales Connect meetings professionally, honestly, and respectfully. Client may not use Sales Connect to: * Harass or improperly pressure participating executives; * Misrepresent Client's products, services, capabilities, or relationship with SVIP; * Engage in deceptive or unlawful sales practices; * Obtain executive information for unauthorized purposes; * Sell, distribute, license, or commercially exploit SVIP-provided executive information; * Attempt to obtain unauthorized access to SVIP's broader executive database or community; or * Engage in conduct that SVIP reasonably determines could harm SVIP, its executive community, or its business relationships. SVIP reserves the right to suspend or terminate Client's participation for material violations of this Section. Such termination will not relieve Client of payment obligations already incurred under an applicable Order Form. --- ## 15. CONFIDENTIALITY AND EXECUTIVE INFORMATION Client agrees to treat non-public, confidential, or proprietary information disclosed by an executive during a Sales Connect meeting as confidential unless the executive authorizes its disclosure or the information is otherwise lawfully available to Client. Client may communicate directly with an executive following an Executive Connection when the executive has provided or authorized use of their contact information. Client may not sell, distribute, publish, license, upload to third-party databases, or otherwise commercially exploit executive contact information obtained through SVIP. Nothing in these Terms prohibits Client and an executive end user from independently conducting business following an introduction. --- ## 16. RELATIONSHIPS FOLLOWING AN INTRODUCTION Once SVIP has facilitated an Executive Connection, Client and the participating executive or organization may communicate, negotiate, and conduct business directly. Unless separately agreed in writing, SVIP does not claim a commission, referral fee, revenue share, or other compensation from transactions subsequently entered into between Client and an executive or organization introduced through Sales Connect. SVIP is not a party to any subsequent agreement between Client and an executive end user or their organization and assumes no responsibility for the performance of either party under such an agreement. --- ## 17. NO REPRESENTATION OF EXECUTIVE ORGANIZATIONS Participation by an individual executive in Sales Connect does not necessarily mean that the executive is authorized to bind, contract for, or otherwise act on behalf of their employer or organization in connection with Client's products or services. Client is responsible for conducting its own due diligence regarding purchasing authority, procurement requirements, contracting requirements, and any subsequent business relationship. --- ## 18. INTELLECTUAL PROPERTY SVIP retains all right, title, and interest in its trademarks, service marks, program names, methodologies, databases, content, materials, and other proprietary information. Participation in Sales Connect does not grant Client any ownership interest or license to use SVIP's name, logo, trademarks, executive database, or other intellectual property except as expressly authorized by SVIP in writing. --- ## 19. LIMITATION OF LIABILITY To the fullest extent permitted by applicable law, SVIP will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising out of or relating to Sales Connect, any Executive Connection, or any subsequent relationship between Client and an executive end user. To the fullest extent permitted by applicable law, SVIP's aggregate liability arising out of or relating to a particular Order Form will not exceed the total amount actually paid by Client to SVIP under that Order Form during the six (6) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. --- ## 20. NO WARRANTIES Except for SVIP's express obligation to facilitate Executive Connections in accordance with these Terms and the applicable Order Form, Sales Connect is provided without any additional representation or warranty, express or implied, to the fullest extent permitted by applicable law. SVIP specifically disclaims warranties regarding the commercial suitability, purchasing intent, budget, authority, future actions, or business decisions of any participating executive or organization. --- ## 21. FORCE MAJEURE SVIP will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, severe weather, governmental actions, labor disruptions, widespread technology or telecommunications failures, acts of war or terrorism, public emergencies, or similar events. SVIP will use commercially reasonable efforts to resume affected services as reasonably practicable. --- ## 22. ORDER FORM CONTROLS COMMERCIAL TERMS Each applicable Order Form will specify Client-specific commercial terms, which may include: * Number of Executive Connections; * Frequency of connections; * Contract term; * Pricing; * Payment schedule; * Effective date; * ICP requirements; and * Other specifically negotiated terms. If an express term of an executed Order Form conflicts with these Terms, the applicable Order Form will control with respect to that conflict. --- ## 23. MODIFICATIONS TO THESE TERMS SVIP may update these Terms from time to time. Any material changes will apply prospectively unless otherwise agreed by Client and SVIP. For a fixed-term Order Form, the version of these Terms in effect on the effective date of that Order Form will govern for the applicable term unless the parties mutually agree otherwise in writing. --- ## 24. GOVERNING LAW These Terms and any applicable Order Form will be governed by and construed in accordance with the laws of the **State of Texas**, without regard to its conflict-of-law principles. Any legal action arising out of or relating to Sales Connect, these Terms, or an applicable Order Form will be brought in a court of competent jurisdiction located in the State of Texas, unless otherwise required by applicable law or agreed by the parties in writing. --- ## 25. SEVERABILITY If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. --- ## 26. WAIVER A failure by SVIP to enforce any provision of these Terms will not constitute a waiver of that provision or SVIP's right to enforce it in the future. --- ## 27. ENTIRE AGREEMENT These Terms together with the applicable executed Order Form constitute the agreement between SVIP and Client regarding the applicable Sales Connect services and supersede prior discussions or representations concerning those services. Any amendment to an executed Order Form must be agreed to in writing by the parties. --- ## 28. ACCEPTANCE By signing an Order Form that incorporates these Terms, Client acknowledges that it has reviewed, understands, and agrees to be bound by these SVIP Sales Connect Terms & Conditions. **SecurityVIP Enterprises (SVIP)** **SVIP Sales Connect**
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