Contact to Register

Risk Management & Crisis Mitigation in Casinos

Instructor

Tony Clark - Director of Surveillance at Saginaw Chippewa Indian Tribe

Course: Risk Management & Crisis Mitigation in Casinos

When: Coming Soon!

Where: Online (Link provided with registration)

Pricing

Non-Member: $850

Member: $650

Course Description

Risk Management & Crisis Mitigation in Casinos is an 8-hour, immersive professional course focused on identifying, preventing, and managing operational, security, and reputational risks unique to casino and gaming environments.

Led by Tony Clark, Director of Surveillance, this course provides a real-world, practitioner-driven approach to anticipating threats, mitigating risk, and managing critical incidents before they escalate into crises or legal exposure. Participants will explore how surveillance, security, operations, and leadership teams can work together to reduce vulnerabilities across people, property, assets, and brand reputation.

Instruction covers a wide range of risk scenarios—including workplace violence, patron disputes, criminal activity, insider threats, fraud, technology failures, emergency events, and public-facing incidents—while emphasizing early detection, decision-making under pressure, escalation protocols, and coordinated response.

A significant focus is placed on crisis management frameworks, including command structure, interdepartmental coordination, communication strategies, and recovery planning. Participants will gain insight into how proactive risk management and disciplined response practices directly impact guest safety, employee confidence, operational continuity, and organizational resilience.

While designed specifically for casino operations, the principles taught are highly transferable to hospitality, entertainment, resort, and gaming-adjacent environments. The course is suitable for both operational leaders and executive decision-makers and supports continuing education requirements in risk management and security operations.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

Identify and assess key operational, security, and reputational risks within casino environments
Understand the role of surveillance in early threat detection and risk mitigation
Apply proactive strategies to reduce the likelihood and severity of critical incidents
Establish effective crisis management structures and escalation protocols
Coordinate response efforts across surveillance, security, operations, executive leadership, and external partners
Make informed decisions during high-stress, time-sensitive incidents
Implement communication strategies that support safety, clarity, and organizational control during crises
Develop recovery and continuity strategies to restore operations following a critical event
Strengthen organizational resilience through lessons learned, training, and continuous improvement

Who Should Attend